Order confirmation with Confirm and Cancel buttons, shipped and out for delivery messages, delivered thank-you and address requests, sent from your automation rules.
invertbyte sends WhatsApp messages to your customers from your automation rules. Every message, and every reply, shows on the order's timeline.
Turn it on
Go to Settings > WhatsApp and press Request WhatsApp. We turn it on for your store. Messages can go from:
- invertbyte's number, with your store's name on each message, or
- your own WhatsApp number, which we set up for you.
WhatsApp messages are charged separately from your plan. Message us and we'll tell you what suits your store.
The messages
| Message | When | What the customer can do |
|---|---|---|
| Order confirmation | A new COD order | Tap Confirm or Cancel; the order updates itself |
| Shipped | The parcel is booked | See the courier and tracking number |
| Out for delivery | The courier is delivering today | Keep the cash ready |
| Delivered | The parcel is delivered | |
| Address request | The address is incomplete | Reply with the full address; it lands on the order |
Messages can be in English, Roman Urdu or Urdu, chosen per rule.
Set it up in automation
- Go to Automations > Templates and pick a WhatsApp template, or add the Send WhatsApp step to your own rule.
- Choose the message and the language.
- Test it on a real order (nothing is sent during a test), then switch it on.
See Automation for how rules work.
Prepaid orders
Confirmation and out-for-delivery messages aren't sent for prepaid orders, or when nothing is left to collect. Triggers also have a payment filter if you want to be explicit.
Questions
Can I send promotions?
No. Business numbers may only send messages about a customer's order. Promotional messages aren't allowed.
What if the customer doesn't tap anything?
The order waits. Many stores call after a few hours and keep the order on hold until the customer answers.