Managing orders
Order statuses, adding orders by hand, and getting orders ready to ship.
Managing orders
Where orders come from
- Shopify — new orders arrive within minutes of checkout.
- By hand — Orders → New order for phone, Instagram or walk-in orders.
Statuses
| Status | Meaning |
|---|---|
| Pending | New, nobody has looked at it yet |
| Processing | Being checked or confirmed |
| On hold | Needs attention — the tags say why |
| Confirmed | Customer confirmed, ready to pack |
| Packed | Packed, waiting for the courier |
| Booked / Shipped | With the courier — tracked automatically |
| Delivered / Returned | Final, updated from tracking |
| Cancelled | Cancelled before dispatch |
You can change a status yourself, and automation rules can change it for you.
On every order
- Customer details, products and payments (including part payments)
- Notes and a full activity history — who changed what, and when
- Its shipments and their tracking
Ready to ship
Confirmed orders show up in Fulfillment, where you book them with your courier — see Couriers.